SHIPPING & RETURNS
SHIPPING POLICY
At ZaunSys, we are committed to protecting the privacy and security of our website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (zaunsys.com). Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect:
Personal Information: When you visit our website, we may collect certain personal information such as your name, email address, phone number, and company details. This information is collected when you voluntarily provide it to us through contact forms or when subscribing to our newsletter.
Log Data: Like many websites, we automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of access. This information is used for analytical purposes and to improve our website's performance.
Use of Information:
Personal Information: We may use your personal information to respond to your inquiries, provide customer support, send relevant updates and promotional materials, and fulfill any other purpose for which you provided the information.
Log Data: The log data we collect helps us understand how visitors interact with our website, analyze trends, and improve our services and user experience.
Data Security:
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
We use industry-standard security practices and regularly update our security systems to ensure the integrity and confidentiality of your data.
Third-Party Disclosure:
We do not sell, trade, or transfer your personal information to outside parties without your consent, except as required by law or to trusted third-party service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements.
Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies collect non-personal information such as your browser type, device information, and website usage patterns. You can modify your browser settings to disable cookies, but please note that this may affect certain functionalities of our website.
External Links:
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.
Your Rights:
You have the right to access, update, and correct your personal information. You may also request the deletion or restriction of your data, subject to applicable laws.
If you wish to exercise any of these rights or have any questions or concerns regarding our Privacy Policy, please contact us using the information provided below.
Changes to the Privacy Policy:
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: info@zaunsys.com Address:ZaunSys Co. Zäune, Tore und Geländer Systeme, Register: enau Solar GmbH, Address: Europastraße 7, 3902 AT - Vitis Krems/Donau ATU 79342105, Phone: +43 676 433 2516. By using our website, you consent to the collection, use, and storage of your personal information as described in this Privacy Policy.
Last Updated: October 2023
RETURN & EXCHANGE POLICY
At ZaunSys, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and exchange policy outlined below.
​Eligibility for Returns and Exchanges:
Products must be returned or exchanged within 7 days from the date of purchase.
The products must be in their original condition, unused, and in their original packaging.
Customized or personalized products may not be eligible for return or exchange unless they are defective or damaged.
Return Process:
To initiate a return, please contact our customer service team at info@zaunsys.com and +43 676 433 2516. Provide your order details and reason for the return.
Once your return request is approved, you will receive instructions on how to proceed with the return, including the return address.
Please securely package the product to avoid any damage during transit. We recommend using a trackable shipping method and obtaining proof of postage.
The return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Exchange Process:
If you wish to exchange a product for a different size, color, or model, please contact our customer service team at info@zaunsys.com and +43 676 433 2516. Provide your order details and the details of the desired exchange.
Once your exchange request is approved, you will receive instructions on how to proceed with the exchange, including any price differences or additional payments required.
Similar to returns, the exchange shipping costs are the responsibility of the customer, unless the exchange is due to our error or a defective product.
Refunds:
Refunds will be issued using the original payment method once the returned product is received and inspected.
The refund will include the purchase price of the returned product, excluding any shipping or handling charges.
Please allow 7 days for the refund to be processed and reflected in your account, depending on your financial institution's policies.
Exceptions:
We reserve the right to refuse returns or exchanges if the product does not meet the eligibility criteria mentioned above.
Items that are damaged due to misuse, neglect, or improper handling may not be eligible for return or exchange.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team immediately upon receipt. We will assist you in resolving the issue by providing a replacement, exchange, or refund as deemed appropriate.
Customer Support:
If you have any questions, concerns, or need assistance with returns or exchanges, please contact our customer service team at info@zaunsys.com and +43 676 433 2516. We are here to help you throughout the process.
​Please note that this Return and Exchange Policy applies to purchases made directly from ZaunSys. If you have purchased our products from a third-party retailer, please refer to their return and exchange policy.
​Last Updated: October 2023